Standard & Express Delivery

If this item is showing as in stock, it will be dispatched within five working days. This item will be shipped by Courier only direct from the grower. Please contact us using this form, or by calling 0844 264 0320 if you need this by Express Delivery.

The Packaging

Our packaging has your products safety at the forefront of its design - closely followed by the environment. Our goods are shipped in sturdy cardboard boxes - fragile items are packed full with either bubble wrap re-used from suppliers, biodegradable 'green' bubble wrap which we purchase or 100% biodegradable tissue paper (And incase you didn't know, normal tissue paper isn't biodegradable!). Lovingly wrapped, to ensure it gets to you in one piece. We hope you will be able to re-use all of our packaging too!

Faulty & Damaged Goods (incl. Glass and Mirrors)

Some of our favourite products are fragile - We don't want that to put you off buying them.

We wouldn't have them for sale if we wern't confident in getting them delivered safely to your door. If, in the unlikely event your goods, including any glass or mirror products are damaged in transit, we'll replace them for you. Some larger, fragile items will be shipped by courier for added security. In the unlikely event your purchase arrives damaged, you must contact us within 48 hours of receipt. We will also require photographs of the damage before replacements can be issued for obvious reasons. Rest assured, if theres a problem, we'll resolve it. Thats our promise to you, the buyer.

Refunds

This item is available for refund, up to 30 days from receipt of the item. The item must be returned by yourself, in the original, unopened packaging. We can not be held responsible for items lost in the post, and therefore recommend sending your item by trackable mail. The full purchase cost of the product will be refunded, less any postage and packaging charges. We withhold the right to refuse any used or damaged items. Please enclose your dispatch note with the item, and contact us by email or telephone before returning the item to us.

Heavy item. Postage surcharge on checkout.

Gift wrapping is not available on this product.

Why am I Eco?

Our 'Trees as Gifts' are supplied by the original mail order tree company, established well over 10 years ago - they know all there is to know on trees. Our native, ornamental and fruit trees are checked thoroughly for full health before being packed and shipped securely by courier. All the trees are potted, dressed in hessian sacks, ribbons and come complete with hand written gift card & planting instructions, making them the perfect eco-friendly present or corporate gift. Send someone a tree for that special occasion.. Giving a tree will help combat carbon emissions, whilst providing a clearner more sustainable future. Spraying is kept to a minimum. Gorgeous, natural and ready to grow! We can only really slap one of our eco tiles on these, but they deserve oh so many more!

NB: This item is non-returnable, unless in the unlikely event it is damaged in transit. Delivery surcharge on checkout.