Standard & Express Delivery

If this item is showing as in stock, it will be dispatched within 48hours.  This item will be shipped via either Royal Mail First Class or Courier. Please contact us using this form, or by calling 0844 264 0320 if you need this by Express Delivery.

The Packaging

Our packaging has your products safety at the forefront of its design - closely followed by the environment. Our goods are shipped in sturdy cardboard boxes - fragile items are packed full with either bubble wrap re-used from suppliers, biodegradable 'green' bubble wrap which we purchase or 100% biodegradable tissue paper (And incase you didn't know, normal tissue paper isn't biodegradable!). Lovingly wrapped, to ensure it gets to you in one piece. We hope you will be able to re-use all of our packaging too!

Faulty & Damaged Goods (incl. Glass and Mirrors)

Some of our favourite products are fragile - We don't want that to put you off buying them.

We wouldn't have them for sale if we wern't confident in getting them delivered safely to your door. If, in the unlikely event your goods, including any glass or mirror products are damaged in transit, we'll replace them for you. Some larger, fragile items will be shipped by courier for added security. In the unlikely event your purchase arrives damaged, you must contact us within 48 hours of receipt. We will also require photographs of the damage before replacements can be issued for obvious reasons. Rest assured, if theres a problem, we'll resolve it. Thats our promise to you, the buyer.

Refunds

This item is available for refund, up to 30 days from receipt of the item. The item must be returned by yourself, in the original, unopened packaging. We can not be held responsible for items lost in the post, and therefore recommend sending your item by trackable mail. The full purchase cost of the product will be refunded, less any postage and packaging charges. We withhold the right to refuse any used or damaged items. Please enclose your dispatch note with the item, and contact us by email or telephone before returning the item to us.

Gift wrapping is not available on this product.

Why am I Eco?

The chimney pillow fills the void in your unused chimney, preventing the sinking cold air from outside entering, and the warm rising air inside escaping. This means your room will warm up faster, ensuring you can turn your heating off faster. You won't be warming air thats escaping straight out through your chimney anymore. It means you can save up to half a tonne of Co2 per chimney per year!