FAQ's

Why are you called Protect the Planet?
All our products are either recycled, made from FSC timber, ethically produced, sustainable, made in the UK, protect wildlife or help reduce your carbon footprint! If it doubt, the coloured syombols on each product description will show how they, and you can help protect the planet.

I make/have seen a product I think you may like to stock, will you?
We are always keen to expand our range of products for our customers. If your product fits into our criteria then we will most definitely consider it. Please complete the form here.

How long will my delivery take?
Some of our goods are sent direct from our supplier (waterbutts, composters..etc), so exact delivery dates cannot always be confirmed. We aim to ship our items within 48 hours, and we ship the item by Royal Mail First Class or Courier. Please check the 'Delivery & Returns' tab for product specific delivery information.

How much is postage and packaging?
Postage and packaging is calculated based on item cost. All items we dispatch will be sent by Royal Mail second class post. Larger items, or items which are sent direct from our supplier may be sent by courier. Please add the items to basket, to see our reasonable postal charges.

I need it fast, can you help?
Yes! During office hours, please give us a call, and we'll try our best to help. Outside office hours, please email us - there is usually somebody picking up emails somewhere.

I want to return my item, is this OK?
Of course. As long as the product is in its original packaging, unused and in a re-saleable condition, then you have up to 30days from purchase to return the item to us. We will not refund any P&P costs.

My item has arrived faulty/ I didn’t order this item, what do I do?
Contact Us and we will let you know our solution to the product. The method of return varies on each product – but we endeavour to rectify all problems. Your satisfaction is our business.

How secure is the payment checkout?
Our checkout pages have the SSL certificate, meaning the pages are encryted and secure. The payment processor is Paypal, one of the internets leading online payment providers. We never see any of your credit card information, and you don't need to create a PayPal account to check out. If in doubt, contact us, or visit www.paypal.co.uk for further information.

Do you post internationally?
Yes. Please complete the form here.